Customers may request cancellation of an order through the available account or support channels. Whether cancellation is possible depends on the order's processing and dispatch status.

Where an order has not yet entered a stage that prevents cancellation, we will make reasonable efforts to process a valid cancellation request.

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process. In such cases, the customer may need to follow the applicable return or delivery process.

If you need to cancel an order, contact us as soon as possible through the Contact Us page with your order number and registered contact details.

Cancellation requests are subject to verification so that we can protect customers and prevent unauthorised changes to orders.

If a cancellation is successfully processed for an order that has already been paid for, the applicable refund will be initiated according to our payment and refund procedures. The time taken for the amount to appear may depend on the payment provider or bank.

Promotional offers, customised products or other special orders may have additional cancellation conditions where those conditions are clearly communicated before purchase.

Nothing in this policy is intended to exclude or restrict any cancellation, refund or other consumer right that cannot legally be excluded or restricted.